Manuport Logistics partners with Logit One
By launching an end-to-end (E2E) supply chain visibility project in partnership with Logit One, Manuport Logistics proves its ambition to offer excellent customer service by proactive management of shipments and continuous performance benchmarking.
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Offering a proactive service with high-quality data
End-to-end supply chain visibility and reliable freight schedule information is certainly one of the main challenges in the logistics industry nowadays. MPL customers often have a blind spot when it comes to the exact timings and reliable predictions of their shipments’ ETA. “As a result, they can only be reactive in case of delays,” says Tijs Grootjans, Digital Transformation Manager at MPL. “Timely shipments can be crucial for business continuity, so there is a need to control and manage exceptions more proactively.” Freight forwarding is about excellent customer service, and MPL invests in digital tools that support this ambition.
Single source of truth & business intelligence
Logit One and MPL fine-tuned the visibility service to MPL’s requirements, and implemented a service level agreement that focuses on data quality. What resulted is a ‘single source of truth’ by combining multiple data sources, analyzing them critically in real time, and applying algorithms to create reliable insights. Based on this, MPL can configure which updates they want to receive. Accurate shipment information is shared automatically with MPL’s ERP, and operational data is gathered for performance profiling and other forms of business intelligence.
Resulting in excellent customer service
Having integrated Logit One’s track & trace capabilities within its ERP package, MPL is now able to offer its customers a track & trace solution for sea shipments. The main benefit comes not from knowing the exact position of the shipment, but the continuously updated and accurate arrival time of the cargo. In case of late arrivals, alternative replenishment can be arranged, or shipping lines can be asked to work with alternative feeders in the transshipment port as a possible solution. MPL wants to take its customer service to the next level, fine-tuning its digital solutions in conjunction with its customers. Customers can decide when and about which shipments they will be informed, defining track & trace parameters together. “Thanks to these new data on the timeliness of shipments, we are also able to set benchmarks and draw up carrier performance reports in order to continuously improve shipment performance,” explains Tijs Grootjans. The future: Be data-driven in partnership with Logit One: the track & trace solution is one of the main digital developments within MPL that will be rolled out to its customers. Based upon their feedback, Logit One and MPL will continue to fine-tune the solution to increase its added value and make it truly data-driven. Different approach, creative thinking!
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Manuport Logistics expands further: opening a fourth office in Indonesia
Earlier this year, Manuport Logistics (MPL) opened three new offices in Indonesia, located in Jakarta, Semarang, and Surabaya. Building on that successful growth, MPL is thrilled to announce the opening of a fourth office in Indonesia, strategically located in Yogyakarta. This latest addition brings the MPL Indonesia team to more than 50 members, including 10 team members in MPL Yogyakarta. This move marks a significant milestone in MPL’s continued investment in Southeast Asia, further strengthening our footprint across key economic regions.
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Market situation – container flows – September '24
As part of our commitment to our partners, we share information and try to provide some context with periodical reports such as this one, containing relevant information on the logistics industry. In order to keep some overview, we have broken down this report into geographical regions and written it in bullet points. Although not all trades are in the report, similar trends apply. If you require more detailed info on a specific trade or topic you can always reach out to your usual Manuport contact.
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Market situation – container flows – August 24
Update August 2024 - In order to provide a clear overview, we have broken down the market into several segments covering different areas worldwide. Although not all trades are in the report, similar trends apply. If you require more detailed info on a specific trade, you can always reach out to your Manuport Contact.